Rackspace Cloud Review - Customer reviews of the Rackspace Cloud hosting: Rackspace.com/cloud

Proactive Support - and why I've stuck with Mosso

Date: 2009-07-05 Tags: support, improvement, dedication
Category: rackspacecloud.comRating:
  • R
  • R
  • R
  • R
  • R
(5/5)

Yes - working and relying on a clustered hosting solution can be irksome at times - but Mosso's dedication to "getting it right" continues to impress me.

Recently I received an email from Roland outlining a MySQL query on one of my sites that wasn't running as efficiently as possible. It's not something I typically have the time to analyze - with the information from the Mosso team I was able to pinpoint the issue - fix it - and ultimately improve the load time of the site.

It's this type of proactive and knowledgeable support that makes the cost of the hosting seem trivial.

There's always room for improvement - and it's this type of support that shows Mosso is dedicated to improving - making a good hosting option an even better solution.

We love Rackspace!

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