Rackspace Cloud Review (alpha) - Customer reviews of the Rackspace Cloud hosting: RackspaceCloud.com

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Wish I could say it was positive

Original Page Author: Daniel Demole

Date: 2009-08-09 Tags: billing, support

Category: rackspacecloud.comRating: 3/5

They're trying. Their tech support guys have been extremely helpful... when I can get them.

They have a support ticket system that is useless. I've submitted literally 6-8 tickets over the past 3 months of service. And have *never* received a response.

I was billed today for $171.80 which is completely off for my month. By my calculations I owe somewhere close to $40. I contacted Billing and was told, sorry - billing is closed until Monday. Wow. Must be nice not to have to work on a Friday.

This shoddy service combine with Cloud File problems (latency, CDN issues,etc). I would go elsewhere if we didn't have our entire system hosted here (Cloud Files & Cloud Servers).

Go elsewhere.

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