Rackspace Cloud Review - Customer reviews of the Rackspace Cloud hosting: Rackspace.com/cloud

Billing kindness

Date: 2009-06-28 Tags: billing, support
Category: rackspacecloud.comRating:
  • R
  • R
  • R
  • R
  • R
(5/5)

Another thing I just caught: Mosso hasn't charged me up-front. As so many hosts, even some cable companies, charge you in advance of the service you have yet to get. Pay-now, then get service is the norm. But if my case is general practice, Mosso is charging at the end of the month. (Perhaps this was stated during sign-up and I forgot.)

At a time when DSL providers have 1 year contracts, and cell-carriers require 2-year contracts, Mosso is a reminder of the way business should be done--with consideration for the customer.

I had signed up to test 2 other hosting providers as well. I was happy to be able to be able to call them within their 30-day and 45 day refund periods. That wouldn't even be needed on Mosso. Perhaps that is the genius: there's no "I have to call and cancel by this date" to urgent-ize a refund. Still, when you have confidence and know you got good stuff, you can sit back, be cool, and treat everyone well.

So, once again... THANK YOU. Keep on Mossoing.

We love Rackspace!

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